Organized admin support, clean data, and clear communication.
I help teams stay efficient through accurate admin work, reliable customer support, research/lead generation, and process-driven documentation. Detail-oriented, tech-savvy, and quick to learn new tools.
Availability: Full-time / Part-time • Timezone: GMT+8 (PH) • Setup: Reliable internet + headset/mic
Services
Practical support that saves your team time and reduces errors.
Admin & Operations
Inbox management, calendar scheduling, meeting coordination, file organization, follow-ups.
Customer Support (Chat/Email)
Customer inquiries, order/status updates, issue resolution, escalation notes, and follow-ups.
Lead Gen, Research & Data
Lead list building, research, data entry, formatting, validation, deduplication, and reporting.
Skills
Easy-to-scan strengths that match most VA/CSR/Admin/Data Entry roles.
Core
Tools
How I Work
A simple workflow that keeps tasks clear, tracked, and delivered on time.
1) Clarify
I confirm the goal, format, access, and deadline — then turn it into a clear checklist.
2) Execute + Update
I work in focused batches, document progress, and send quick updates (so you’re never guessing).
3) Deliver Clean Handoffs
You get organized files, notes/SOP-style steps, and “what’s next” suggestions when helpful.
✅ Fast replies • ✅ Clear status updates • ✅ Detail-first documentation • ✅ Respect for privacy and accuracy
Case Studies
Transferable examples that fit multiple roles (VA/CSR/Ops/Data Entry).
Data Cleanup & Standardization
- Removed duplicates and standardized formatting
- Cleaned phone numbers and columns for fast filtering
- Prepared a tracker that’s easy to maintain daily
Result: Cleaner dataset, fewer errors, faster workflow.
Lead Generation & Research List
- Researched businesses and verified contact details
- Added notes (industry, location, best contact info)
- Delivered a list ready for calling/email outreach
Result: Organized leads with clear notes for action.
Customer Support Logging
- Took live notes during calls/chats
- Logged outcomes with tags/status for reporting
- Escalated with complete context and next steps
Result: Accurate records and smoother follow-ups.
SOP / Workflow Guide
- Created step-by-step SOP + checklist
- Included examples and common errors to avoid
- Made it easy for anyone to follow and repeat
Result: More consistent outputs and faster onboarding.
Sample Work
Add links to your Drive folder, screenshots, or PDFs (blur private info). Even 2–3 samples builds trust fast.
Spreadsheets
• Data cleanup (before/after)
• Lead tracker sample
• Daily KPI report template
Documentation
• SOP: inbox + follow-ups
• Checklist: daily workflow
• Troubleshooting guide sample
Contact
If you want reliable admin/customer support, I’m ready to help — I usually reply within 24 hours.
Quick message (opens your email app):